Introduction
This Refund & Cancellation Policy explains the circumstances under which In My Academy will issue refunds or allow cancellations for our competitions and courses. We follow applicable consumer‑protection laws, including the UK Consumer Contracts Regulations, which require a 14‑day “cooling‑off” period for digital purchases. Digital content must not be supplied during this period unless the consumer gives express consent and acknowledges that they will lose their cancellation rights[1]. Please read this policy carefully before making a purchase or registering for an event.
Competitions
Cooling‑Off Period
Eligibility: If there is an entry fee for a competition, you may cancel your registration and request a full refund within 14 days of purchase, provided that the competition has not started and you have not accessed any competition materials (such as downloadable files or instructions). This is in line with UK distance‑selling regulations and similar consumer laws in other jurisdictions.
Waiving the Cooling‑Off Period: If you request or access competition materials or begin participating (e.g. by downloading resources or submitting an entry) within the 14‑day period, you consent to receive the service immediately and acknowledge that you will lose the right to cancel and obtain a full refund[1].
After the Cooling‑Off Period
Once the 14‑day period has passed, or once you have accessed competition materials, no refunds will be issued, except at our discretion or where required by law.
If we make a material change to a competition (e.g. change the date or format) that materially affects your ability to participate, we will offer you the option to transfer your registration to a future event or receive a refund.
Cancelled or Postponed Competitions
If we cancel a competition before it starts, we will refund all entry fees paid. If we postpone a competition, you may choose to keep your entry for the new date or request a refund.
Our liability for cancelled or modified competitions is limited to the entry fee paid. We are not responsible for additional costs you may incur, such as travel or accommodation.
Courses
Cooling‑Off Period
For our online courses (pre‑recorded or live), you may cancel your purchase and request a full refund within 14 days of the date of purchase or the date we grant you access, whichever is later, as long as you have not accessed course content.
By streaming or downloading any portion of a paid course (beyond a free preview), you explicitly agree to receive digital content during the cooling‑off period and acknowledge that you will lose the right to a refund[1]. This is because consumer‑protection laws exempt digital content from cancellation rights once the service has begun with your consent.
After the Cooling‑Off Period
After the 14‑day period or once you have accessed course materials, we do not offer refunds if you change your mind, cannot continue or fail to meet course requirements.
If the course content is defective or not as described, you may be entitled to remedies under consumer law (such as replacement or partial refund). Please contact us with details and we will work to resolve the issue.
Subscriptions and Payment Plans
If you purchase a subscription or choose a multi‑payment plan, cancellation rights and refund terms will be specified in the offer. If not specified, the standard cooling‑off rules above apply. Missed payments may result in suspension of access until payment is made.
Special Circumstances
Medical or Compassionate Grounds: In cases of serious illness, bereavement or other exceptional circumstances, we may consider issuing a partial or full refund at our discretion. You must notify us as soon as possible and provide supporting documentation.
Minors and Parental Consent: Where a minor has registered with parental consent, any refund request must come from the parent or legal guardian. Misrepresentation of age or identity can result in cancellation of the account and forfeiture of fees or prizes.
How to Request a Refund
To request a refund under this policy, please contact us in writing via email ([email protected]) within the applicable time frame. Include your order/registration details and the reason for your request. If you are eligible for a refund, we will process it within 14 days of approval. Refunds will be issued to the original payment method unless otherwise agreed.
Amendments
We may update this Refund & Cancellation Policy to reflect changes in law or our services. Any changes will be posted on our website and will apply to purchases made after the effective date of the new policy.
By registering for a competition or purchasing a course, you agree to the terms of this Refund & Cancellation Policy.